Privacy Policy

Introduction

At Hyper Pet®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website hyperpet.shop (the “Site”), purchase our products, or interact with us.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by contacting us at [email protected]. By visiting our Site or using our services you agree to the terms of this Privacy Policy.

Information We Collect

We collect both personal and non-personal information from you to provide you with the best experience possible. The types of information we collect depend on how you use our Site and services.

Personal Information

“Personal Information” refers to any information that identifies or can be used to identify you. We collect the following categories of Personal Information about you:

Contact Data: information such as your name, mailing address, email address, and phone number when you create an account, make purchases, register for our newsletter, request information, or contact us.
Purchase Data: information about the products you purchase from us, as well as payment information like your credit card number and billing address.
Account Data: information provided when you register for an account with us, such as your username and password.
Marketing Data: your preferences related to receiving marketing communications from us and third parties.
Survey Data: information you provide when responding to voluntary surveys.
Social Media Data: information from your social media accounts when you interact with us on social media platforms.
Device/IP Data: IP address, device ID, and type of device/operating system used to access our Site.
Geolocation Data: your device location based on your IP address or GPS, with your consent.
Correspondence Data: information you provide when you contact us by email, social media, through our online contact forms, or by any other means.

Non-Personal Information

We also collect data in a form that does not identify you personally. We may collect the following types of non-personal information:

Demographic data: gender, age, ethnicity, education level, shopping preferences, language, zip code, area code, and more.
Behavioral data: information about how you interact with our Site, including clicks, page views, date and time of activity, referral source, search terms, browsing activity, and more.
Technical data: internet protocol (IP) address, browser type, device type, operating system, cookies, web beacons, Site navigation and usage details, and more.

How We Use Your Information

We use your Personal and Non-Personal Information in the following ways:

Provide our services and products to you
Process your orders and returns
Communicate with you about your account, orders, products, services, and promotions
Personalize your experience on our Site
Provide tailored advertisements, content, and offers
Improve our products, Site, and services
Conduct analytics and perform market research
Prevent fraud, resolve disputes, troubleshoot issues, and enforce our policies
Comply with legal and regulatory requirements

How We Share Your Information

We do not sell or rent your Personal Information to third parties. We share your Personal Information in the following circumstances:

Affiliates: We may share your Personal Information with our parent, subsidiaries, and affiliates to provide jointly offered products or services.
Service providers: We may share your Personal Information with third party service providers who perform services on our behalf, like payment processing, order fulfillment, website hosting, marketing, analytics, and customer service. These entities are only provided with the information necessary to perform their designated services and are contractually bound to maintain the confidentiality of your Personal Information.
Legal requirements: We may disclose your Personal Information if required to do so by law or in response to valid legal process. We may also disclose your information to investigate, prevent, or take action against illegal activities, violations of our Terms of Service, or situations that may threaten our rights, property, or safety or that of our users or the public.
Business transfers: If we are involved in a reorganization, merger, acquisition, or sale of our assets, your Personal Information may be transferred as part of that deal. We will notify you and obtain your consent (if required by law) of any such deal that involves your Personal Information.

We do not sell or share your Personal Information with third parties for their own marketing purposes.

Your Choices & Rights

You have the following choices with respect to how we collect, use, and share your Personal Information:

Account Information: You may update or correct inaccuracies in your account information by logging into your account and editing your profile. You may also delete your account entirely by submitting a request to [email protected].
Marketing Communications: You can opt-out of receiving marketing emails from us by clicking “unsubscribe” at the bottom of any promotional email or by submitting a request to [email protected]. You may not opt-out of receiving certain service-related communications, like order confirmations or newsletter subscriptions you have requested.
Cookies: Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that removing or rejecting cookies could affect the availability and functionality of our Site.
Promotional Communications: You can opt-out of receiving promotional phone calls, text messages, postal mail, and in-app notifications by submitting a request to [email protected] with the contact details you wish to remove.
Direct Marketing: If you wish to opt-out of interest-based advertising, you can do so through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe. You can also opt-out using your mobile device settings for mobile apps.
Do Not Track: Some Internet browsers may be configured to send “Do Not Track” signals to websites. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

In addition to the above choices, you have the following rights with respect to your Personal Data:

Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data.
Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
Erasure: You can request that we erase some or all of your Personal Data from our systems.
Withdrawal of consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time.
Restriction of processing: You can ask us to restrict the processing of your Personal Data in certain situations.
Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller.
Objection: You can object to the processing of your Personal Data in certain situations.
Complaint: You can lodge a complaint regarding the processing of your Personal Data with the relevant supervisory authority.

To submit a request regarding your Personal Data, please contact our Privacy Officer at [email protected]. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.

Retention of Personal Information

We retain Personal Information for as long as required to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will delete your Personal Information when it is no longer needed for these purposes. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you;
Whether there is a legal obligation to which we are subject; and
Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations).

Security of Your Information

We use administrative, technical, and physical safeguards to protect your Personal Information against unauthorized or unlawful access and against accidental loss, destruction, or damage. We limit access to Personal Information to authorized employees and contractors who need to know that information for business purposes. Although we strive to protect your Personal Information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

International Data Transfers

Hyper Pet is headquartered in the United States. When you use our Site or provide us with information, your Personal Information may be collected in or accessible from the United States and other jurisdictions where Hyper Pet and its service providers operate. By accessing our Site and providing us with your Personal Information, you consent to the transfer, processing, and storage of such information outside of your country of residence, where data protection laws may differ.

Children’s Privacy

Our Site is not directed to children under 16. If we obtain actual knowledge that we have collected Personal Information from a child under 16, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under 16.

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Site or services after the new Privacy Policy takes effect.

California Resident Rights

If you are a California resident, you have the rights outlined in this section under the California Consumer Privacy Act (CCPA). Please see the “Your Choices & Rights” section for instructions on submitting requests related to these rights.

Right to Know and Access. You have the right to request that Hyper Pet disclose what Personal Information we collect, use, disclose, and sell about you specifically.
Right to Data Portability. You have the right to request that Hyper Pet provide your Personal Information to you in a readily usable format that allows you to transmit that information to another entity without hindrance.
Right to Deletion. You have the right to request that Hyper Pet and our service providers delete any Personal Information about you that we have collected and retained.
Right to Opt-Out of Sale. Hyper Pet does not sell your Personal Information. If this changes, we will update this policy and provide you with an opportunity to opt-out of such sale.
Right to Non-Discrimination. The exercise of these California rights will have no adverse effect on the price and quality of our goods or services.

You may designate an authorized agent to make a request on your behalf by giving the agent written permission to do so. We may require that you verify your identity directly with us even if you are using an authorized agent in order to protect your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Hyper Pet
Attn: Privacy Officer
123 Main Street
Nashville, TN 37201

Email: [email protected]

Phone: (800) 555-1234